Our ability to communicate effectively determines success in almost every aspect of life.
Superior communication skills are essential to advance in a career, but also in relationships, community, and nearly all other endeavours. A quick perusal of job descriptions at almost any level highlights the demand for “excellent communication skills.” Most people possess average communication skills and the rare exception is a master communicator.
Modern communication has become more complex and integrated with the use of emails, text, chat, emoticons, abbreviated lingo, and more. Proper etiquette and determining the most effective and appropriate tools to use can quickly overwhelm even the most experienced communicator. Formality, hierarchy, corporate structure, and more all impact business communication. Most professionals are left struggling to grasp the fundamental and more advanced components of solid business communication skills. Most learning, therefore, at the business level is the result of observation and trial and error. This is woefully inadequate as it ignores the value in coaching and mentoring.
Interpersonal communication is rooted in direct experiences and interactions whereas written business communication poses greater challenges for professionals in nearly every industry and across almost every spectrum. An individual will only witness minor improvements in written communication through observation and effort. A solid, well-established instructor, mentor, or coach offers the ability to improve clarity, frame communication more succinctly, to understand one’s audience, and establish an appropriate tone and style.
This two-day workshop is designed to impart the tools and knowledge needed to improve written, verbal, and non-verbal communication at its most foundational level. Attendees will learn through a series of lectures, exercises, games, and role-playing.
Upon successful completion of this workshop, attendees will:
- Understand their personal communication style;
- Develop enhanced strategies to improve communication;
- Have a working knowledge of different theories, sciences, and best practices that lead to more fluid and effective interpersonal communication;
- Have a solid grasp of the fundamental rules for written communication in a technologically advanced society;
- Take steps to become a more effective communicator.
Who Should Attend
This workshop is designed and organized for anyone who is seeking to improve and enhance his/her communication skills. Professionals across every spectrum of industry and specialty is encouraged to take part as they will learn to improve their communication skills, which will directly impact success throughout their career.
Day 1 – Interpersonal Communication
- Introduction, Objectives and Agenda
- The Communication Loop
- Communication Styles
- Assertive, Aggressive, Passive, Passive-Assertive
- One-way / two-way communication (Formal and Informal)
- Effective Communication Strategies for:
- Small group communication
- Large group communication
- Non-Verbal communication
- Body Language
- Barriers to communication
- Lack of ownership
- Role of Emotions
- Expressing and Accepting Feedback
- Success Factors for Interpersonal Communication
- Focus on Results
- People Orientation
Day 2 – Written Communication
- Welcome and recap
- Attendee presentations
- Forms of written communications in the workplace
- Common Mistakes
- The ABC’s of good writing
- (A) Accuracy
- (B) Brevity
- Short sentences
- Proper words
- Fog Index
- (C) Correctness
- Mirroring technique
- Positive framing
- Removing the “You” attitude
- A Few “Not to Do’s”
- E-mail writing etiquette
- Practice session
- Five Point Action plan